Grievance Redressal

Effective date: To be set on launch day

Final legal copy pending counsel review. The text below is a placeholder summary so partners (Razorpay, Google Play, the bureau, the App Store) have a stable URL to point at while we finalise wording with our counsel.

1. First, talk to us

Email support@boostscore.ai. We aim to acknowledge within 24 working hours and resolve within 7 working days.

2. Grievance Officer

Per the Information Technology Rules, 2021 and the DPDP Act 2023, our Grievance Officer is the escalation contact for unresolved complaints.

Name: To be appointed before launch day.
Email: grievance@boostscore.ai
Address: To be published before launch day.

The Grievance Officer will respond to acknowledged grievances within 15 days.

3. Further escalation

If a complaint relating to credit-bureau data is not resolved to your satisfaction, you may escalate it to the Reserve Bank of India's CMS portal at cms.rbi.org.in.